Troubleshooting

The app will not open the first time

The installers are not signed by Apple or Microsoft yet. On macOS, open the app once, then go to System Settings > Privacy & Security and choose Open Anyway. On Windows, when SmartScreen appears, choose More info, then Run anyway. See Install and sign in.

My agent does not see Zylcut

Restart the agent after connecting it, and check that its config runs the full path of the zylcut command. Connect your agent has the fixes for each case: the server is not listed, the command is not found, the app was moved, and Windows paths.

The tools say an account is needed

Zylcut’s tools work while you are signed in with a free zylcut.com account. Open Zylcut and sign in from Settings > Account. Once signed in, Zylcut keeps working offline.

Footage is missing

Files are linked where they are, never copied. If you moved or renamed a file after importing it, put it back, or import it again from its new place. See Projects and media.

An upload to YouTube fails

Publishing to YouTube explains each message and what to do about it.

Something else

Use Help > Report a Problem…: it shows exactly what is sent before anything leaves your computer. Help > Show Logs opens Zylcut’s log. You can also write to support@zylcut.com or use the contact form.